Our tests found that CW Hemp’s website is quick to load and a breeze to navigate. It’s attractive and informative.

Customer service was prompt and approachable, and we received an immediate response from a representative when using CW Hemp’s on-site chat option.

Our main frustration was that lab results for products were available upon request, but only with a batch number for the specific product. That’s not helpful for a new customer who is trying to decide what to buy.

We were impressed with the generous return policy, which even covers shipping for returns made within 30 days.

Our bottle was packaged in a brown corrugated box, and wrapped in earth-friendly brown kraft paper. It’s a nice change from the bubble wrap that many other companies use for shipping.

One warning, though: we’ve noticed that among the negative reviews for Charlotte’s Web that we found around the web, slow shipping was one of the chief complaints. We saw multiple customers recommend ordering from a third-party vendor in order to get products in a timely manner.

CW Hemp is super transparent about its sourcing and manufacturing. And they should be—the fact that they grow their own hemp is one of their main marketing points.

The company’s abundance of caution around FDA regulations means that it’s hard to get info about cannabinoid content, though.