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Charlotte’s Web CBD (CW Hemp): A Trusted Brand

Charlotte’s Web CBD (a.k.a. CW Hemp) is one of the best-known CBD companies on the market. With a well-established reputation for quality and consistency, the company’s products are especially popular with families (and even their pets).

Are you thinking about trying Charlotte’s Web CBD? Read on to get all the info you need to make an informed decision.

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Products
Hemp Source: Colorado

CBD Types: Full spectrum

Transparency: Lab results available upon request with batch number

Product Categories:

  • Oils
  • Capsules
  • Topicals
  • Pet products

User Experience
Our tests found that CW Hemp’s website is quick to load and a breeze to navigate. It’s attractive and informative.
Customer Service
Customer service was prompt and approachable, and we received an immediate response from a representative when using CW Hemp’s on-site chat option.

Our main frustration was that lab results for products were available upon request, but only with a batch number for the specific product. That’s not helpful for a new customer who is trying to decide what to buy.

Purchase/Shipping
We were impressed with the generous return policy, which even covers shipping for returns made within 30 days.

Our bottle was packaged in a brown corrugated box, and wrapped in earth-friendly brown kraft paper. It’s a nice change from the bubble wrap that many other companies use for shipping.

One warning, though: we’ve noticed that among the negative reviews for Charlotte’s Web that we found around the web, slow shipping was one of the chief complaints. We saw multiple customers recommend ordering from a third-party vendor in order to get products in a timely manner.

Transparency
CW Hemp is super transparent about its sourcing and manufacturing. And they should be—the fact that they grow their own hemp is one of their main marketing points.

The company’s abundance of caution around FDA regulations means that it’s hard to get info about cannabinoid content, though.

Our Verdict

Highly Recommended

Charlotte’s Web is one of the most recognized CBD brands around. That’s because of a long track record of earning their customers’ trust.

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The Author

Meg Kramer

Meg Kramer

Meg Kramer is the Managing Editor of CBD Hacker. She's a writer and editor who has covered topics in science, health, and education.

When she's not writing about CBD, you can find her playing with her dogs or perfecting her bagel recipe.